PCAS PrivacyPolicy

Introduction

PCAS Kent cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.

For the purposes of the applicable data protection laws (the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is PCAS. This Policy is incorporated into our Terms & Conditions and applies to information obtained by us through your use of the information, software, products and services made available through our website (www.pcaskent.com)

This Means

We are responsible for protecting your personal information. This Privacy Policy applies to information obtained through your use of our website.

Collection of your Personal Information

We collect information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address, telephone number, or employment information. If you make a purchase us, we may collect and store your billing and credit card information. We may also collect anonymous location information which is not unique to you, such as your postal code and preferences (Non-Personal Information). Non-Personal Information is not linked to your Personal Information (for example, your IP address).

We may collect your Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail or through the other means set out below.

This Means

We collect information that could be used to personally identify you, such as your name and contact details. We may also collect information that is not personal to you and not linked to your personal information.

Other information we collect

We also collect this Personal Information as you use the Website:

User Content. This consists of all text, documents, content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Website.

This Means

If you upload any user content to our Website, this may contain your personal information, which we may collect and use for the purposes described here.

Automatically collected information

When you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We may use this information to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.

This Means

We automatically collect certain information about you when you visit our Website. We might use this information to analyse your use of the Website and to improve our services.

Use of your Personal Information

We collect and use your Personal Information as necessary to perform our contract with you and for legitimate business interests, including to:

Delivering our services
Communicate with you about the services you use, as well as respond to requests for assistance. We may also periodically send service updates to registered users.
display user content associated with your account and make sure it is available to you when you use our services.
understand and improve how our users interact with our services.

If we process any payment made by you, we process your Personal Information to prevent or detect fraud, including fraudulent payments and fraudulent use of the Website. The legal basis for this processing is compliance with our legal obligations.

This Means

We collect your personal information to perform the contract you enter into with us when you sign up to use our services. We also collect certain information when we have a good reason to do so. We will send you direct marketing emails from our partners, but only with your permission.

Storage of Personal Information

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure.

Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal purposes.

This Means

We'll retain your personal information for no longer than is necessary. For more information, please contact us.

Personal Information access and disclosure

We will only disclose Personal Information to third parties:

when we use service providers to assist us in meeting business or operating needs, such as communicating with users, delivering and improving our services, e-mail communication, invoicing and payments, customer support services.
when we have your explicit consent to share your Personal Information; or
when we determine that disclosure is required to protect the rights, property, or personal safety of PCAS Kent and users of the Website, or to respond to lawful requests by public or regulatory authorities, including requests by law enforcement authorities
if we sell some or all of our business or assets, we may disclose your Personal Information to the prospective seller or buyer of such business or assets, and if the transaction closes, then your Personal Information may be transferred to the buyer.

We may disclose Personal Information to a member of our group, and any subsidiaries.

This Means

We disclose your personal information to third parties such as service providers. We also disclose your personal information when we have your explicit consent, or if we are required to do so by law.

Use of cookies

The Website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer and can only be read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.

We may place the following cookies:

Strictly necessary cookies. These are required for the operation of the Website.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website
Functionality cookies. These are used to recognise you when you return to the Website.
Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed.

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties may also use cookies, over which we have no control.

How to reject cookies

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of, the Rocket Lawyer services or web pages you visit.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.

More simply put

We use cookies to enhance your online experience. If you do not want to receive cookies, you can reject them by opting out or modifying your browser settings.

Data security & integrity

We are committed to taking appropriate steps to protect the Personal Information that we hold from misuse, loss, or unauthorised access. We do this by using a range of technical and organisational measures including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your personal information, please let us know immediately.

The Website is designed to secure the Personal Information you provide in a controlled, secure environment, with protections from unauthorised access, use or disclosure. When Personal Information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

However, while we do our best to protect your Personal Information, we cannot guarantee the security of all data which is transmitted to the Website or to another website via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of the Website, please keep this password safe.

This Means

Our website is designed to keep your personal information safe, however, we cannot guarantee the security of information transmitted over the internet or similar connection. You can do your part by keeping your password safe.

Your rights

Under the GDPR, you have rights in relation to your Personal Information. Please note that these rights are subject to certain limitations set forth in applicable law.

If you wish to exercise these rights we will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.

This Means

You have rights in relation to your personal information. Just contact us to find out more.

Complaint resolution

If you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you'll attempt to resolve the complaint with us first. Please contact us for more information.

This Means

If you're not happy with the way we've handled your personal information, you have the right to complain. Please contact us to find out more.

Links to third party websites

Our Website includes links to other websites whose privacy practices are not under our control. If you submit Personal Information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy on any website that you visit.

This Means

We link to other websites, whose privacy policies may differ from our own. We encourage you to read the privacy policy on any other website you visit carefully.

Children

We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this Website or engage our services. If you believe anyone under the age of 18 has entered Personal Information, please contact us to have the data removed

This Means

No one under the age of 18 should enter information on our site

Changes to this Policy

We will occasionally update this Policy to reflect company and customer feedback. We encourage you to periodically review this Policy to be informed of how we are protecting your Personal Information.

This Means

We may change this policy from time to time. We encourage you to review this policy regularly.