Support workers

1. Help maintain development through individual support planning including:
   • Suggestions for change – new ideas and objectives
   • Create Opportunity – Education, training, volunteering, employment
   • Explore Goals – Aspirations and dreams
   • Updating records daily/weekly – measure impact and change
   • Maximise involvement from Service Users.
2. Developing, with the Service User, future ideas and plans promoting increased independence.
3. Ensure a high quality of life according to individual support plans and needs
4. Respect Service Users rights at all times, ensuring choice and inclusion
5. Ensure all Service Users needs are identified with person centred planning, and future aspirations and realistic goals are met, short, medium and long-term goals.
6. Promoting and supporting family contact maintain good relationships with each Service Users relatives, friends and advocates.
7. Communicate effectively with all Service Users, promoting equality at all times.
8. Promoting positive and inclusive relationships are maintained within the community.
9. Promote a wide and varied range of activities and services
10. To ensure all Service Users are supported with their self-image and any personal care needs.
11. To work according to your allocated rota
12. Support housing pathways and moving on
13. Any other duties which may reasonably be asked within your role

1. To work with your staff team and others in the development of support, assisting Service Users with plans which accurately reflect their own needs, strengths and wishes
2. To adhere to and remain familiar with all contents of the Company’s Policies and procedures, obtaining further information when required.
3. Maintain effective knowledge of all company procedures and policies, help develop the company and its policies to provide outstanding support to every service user.
4. To ensure that all statutory requirements are adhered to, familiarise yourself with local commissioning and main contracts under which we provide support (SIS)
5. Actively assisting in the prevention of accidents to Services Users, staff teams and others
6. To deal promptly and effectively with all complaints and grievances as per company guidelines.
7. To support and develop the successful operations of quality control and administration systems.
8. To positively support the use of innovative technology, bring forward ideas for improvement and development.
9. Receive supervision/appraisals and identify your own personal training needs. Attending training days.
10. To be involved in the development/training of staff where necessary, supporting any new inductions act as a mentor to new staff promoting the culture and ethos of the company.
11. Promote housing cleanliness and maintenance to a sociably acceptable standard including maintaining up-to-date Health and Safety and risk Assessments.
12. Supporting Service Users to maintain accommodation and grounds, recognise self-neglect and report any concerns
13. Recognising poor or bad practise and reporting at all times anything which concerns you
14. Promoting and adhering to all aspects of Health & Safety at work, making sure you report all and any issues that may be a risk to you or others.
15. Positively represent the company values, culture and ethos at all times, represent our reputation and professionalism
16. Maintain professional boundaries at all times
17. Ask questions

Health and safety

In carrying out the tasks in this job description you have a duty to take reasonable care of the Health, Safety and welfare of yourself and that of others. This implies taking positive steps to understand the hazards in the work place, to evaluate and reduce risks. Its is expected that you comply with the safety legislation and do not put others at risk by your actions or your omissions

To promote positive risk taking and ensure service users are fully informed of their options and choices, undertake risk assessments where applicable or ensure they are done where you have identified risk.

You must ensure you recognize signs of and protect Service Users and others from abuse of a physical, emotional, sexual, neglectful (including self-neglect), financial or institutional nature. This includes an absolute requirement to report any incident of this nature you witness, hear about or suspect.

Your contribution

By undertaking your job as per guidance, training and instruction you will be a valuable team member and will support people to achieve the things they want, everyone we support must be treated at all times with worth, value and respect. If you undertake your job as an equal to others you will ensure people receive the best support in the way in which they both want it and need it. You will improve people’s lives.

You will be making an important contribution affecting individual Service Users and the achievements of the service. This will help raise the profile of the people you support and positively affect attitudes of others. Every contact you make will have an effect on someone’s day and someone else’s life, you must make sure it is reflective of our true values and yours.

***This is not a conclusive list a we aim for outstanding excellence with every contact delivering***

***support and to everyone we come into contact with during the course of our business***

Our commitment to you

1. To provide ongoing training and development needs within your role
2. To provide you with genuine scope and progression within their career
3. Ensure your thoughts and opinions matter
4. To listen and constantly improve