Support Worker - Sheppey (Minster On Sea)

You will be required to provide Service Users who live within the community, a person-centered

quality service that meets individual needs.

You will undertake an active role in enabling Service Users to achieve goals and develop pathways

maximising independence and reaching potential in a manner that promotes: Respect, Equality

and Diversity.

1. To work with your staff team and others in the development of support, assisting Service

Users with plans which accurately reflect their own needs, strengths and wishes

2. To adhere to and remain familiar with all contents of the Company’s Policies and

procedures, obtaining further information when required.

3. Maintain effective knowledge of all company procedures and policies, help develop the

company and its policies to provide outstanding support to every service user.

4. To ensure that all statutory requirements are adhered to, familiarise yourself with local

commissioning and main contracts under which we provide support (SIS)

5. Actively assisting in the prevention of accidents to Services Users, staff teams and others

6. To deal promptly and effectively with all complaints and grievances as per company

guidelines.

7. To support and develop the successful operations of quality control and administration

systems.

8. To positively support the use of innovative technology, bring forward ideas for

improvement and development.

9. Receive supervision/appraisals and identify your own personal training needs. Attending

training days.

10. To be involved in the development/training of staff where necessary, supporting any new

inductions act as a mentor to new staff promoting the culture and ethos of the company.

11. Promote housing cleanliness and maintenance to a sociably acceptable standard including

maintaining up-to-date Health and Safety and risk Assessments.

12. Supporting Service Users to maintain accommodation and grounds, recognise self-neglect

and report any concerns

13. Recognising poor or bad practise and reporting at all times anything which concerns you

14. Promoting and adhering to all aspects of Health & Safety at work, making sure you report

all and any issues that may be a risk to you or others.

15. Positively represent the company values, culture and ethos at all times, represent our

reputation and professionalism

16. Maintain professional boundaries at all times

17. Ask questions

By undertaking your job as per guidance, training and instruction you will be a valuable team

member and will support people to achieve the things they want, everyone we support must be

treated at all times with worth, value and respect. If you undertake your job as an equal to others

you will ensure people receive the best support in the way in which they both want it and need it.

You will improve people’s lives.

You will be making an important contribution affecting individual Service Users and the

achievements of the service. This will help raise the profile of the people you support and

positively affect attitudes of others. Every contact you make will have an effect on someone’s day

and someone else’s life, you must make sure it is reflective of our true values and yours.