January 2020

  • Fun Day Of Doing Art.jpg
  • Christmas Dinner!
  • Bowling
  • Disco
  • Volunteering
  • Art and Craft.jpg
  • Christmas Meal and Pantomime
  • Indoor Gardening.jpg
  • Macmillan Cake Sale
  • Easter Decorations.jpg
  • Art And Craft DIY.jpg
  • Evening out
  • Plant Pot Decorating.jpg
  • WG art day (1).jpg
  • Pot Painting.jpg
  • Did Someone say Giant Unicorn Teddy?
  • Curry Night
  • Disco
  • Roast Dinner
  • Art and Craft (1).jpg
  • Day Baking
  • Take Away Night.jpg
  • Gems
  • Cooking (1).jpg
  • Pets at Home Trip

February 2020

  • Dog Walks.jpg
  • Cookies.jpg
  • Recycling bottles into animals.JPG
  • Helping Decorate.jpg
  • Long Day, BBQ.jpg
  • Water Colour Painting.JPG
  • Cleaning.jpg
  • New Pet?
  • Wordsearch Art.jpg
  • Rain Wont Stop Us
  • Pride
  • Anyone Want a Brownie.JPG
  • Good Take Away Night.jpg
  • Pets at Home Trip
  • Cooking (1).jpg
  • 60 minute makeover.JPG
  • Take Away.jpg
  • Halloween
  • Stay Safe Everyone!.JPG
  • Easter BBQ.jpg
  • Arts and Craft.jpg
  • Cat Walk
  • Cooking Day.JPG
  • Christmas Meal and Pantomime
  • Best NewComer in the South East

Customer Charter

Our conduct and commitment to all our customers

  • We will communicate with you in a way you understand.
  • We will provide services in the way you want us to.
  • We will always respond to enquiries by the end of the working day.
  • If were not right for you, we will help you find someone who is.
  • We will regularly check and monitor the service you are receiving to ensure that we are working to the highest possible standards.
  • We will invite your feedback to help us improve our services.
  • We will ensure that all or our staff are courteous, professional and respectful of your needs and confidentiality at all times.
  • We will deal with any issues or concerns raised quickly, sympathetically and professionally, with the least disruption to you.
  • We aim to answer the telephone within 3 rings when you call the office.

What we will do for you - How we will behave to the people we support

1.

We will answer your questions by the end of each day

2.

If you are not happy with our support we will help you find someone else to support you

3.

We will support you in the way you want

4.

We will check you are happy with your support

5.

We will ask you to tell us how to make your support better

6.

We will make sure the staff speak to you in a good way and know what is important to you

7.

We will keep your information safe

8.

We will help you with problems quickly and listen to what you tell us

9.

We will make changes you ask us to as quickly as we can

10.

We will make sure your voice is heard

Staff area

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Get in touch

  • Isha House, 8 Wrotham Road
    Gravesend, Kent, DA11 0PA
  • 01474 323159
  • St Augustines, 125 Canterbury Road
    Westgate, Kent, CT8 8NL
  • 01843 830255

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