January 2020

  • Super Hero Masks.jpg
  • Cat Walk
  • Pride
  • Halloween
  • Fun Day Cooking.JPG
  • Christmas Panto
  • Arts and Craft.jpg
  • Fun Day Of Doing Art.jpg
  • Disco
  • Day Out
  • more cooking (1).jpg
  • WG baking cupcakes.jpg
  • Rain Wont Stop Us
  • Good Take Away Night.jpg
  • YUMMY.JPG
  • Take Away.jpg
  • Train Journey
  • Disco
  • Recycling bottles into animals.JPG
  • Gems
  • Off Shopping.JPG
  • Baking.JPG
  • Lockdown Shopping trip.jpg
  • Ready Steady Art.jpg
  • Pride

February 2020

  • Macmillan Cake Sale
  • Macmillan Cake Sale
  • Hair Cut.jpeg
  • Outdoor BBQ.jpg
  • Indoor Gardening.jpg
  • Macmillan Coffee Morning
  • Macmillan Cake Sale
  • Best NewComer in the South East
  • Chinese take away.jpg
  • Art And Craft DIY.jpg
  • Day Out
  • Recycling bottles into animals.JPG
  • Christmas Panto
  • Lockdown Activities.jpg
  • Rain Wont Stop Us
  • Anyone Want a Brownie.JPG
  • Pride
  • Sewing.jpg
  • Well Done NHS.jpg
  • Pride
  • Macmillan Cake Sale
  • Pets at Home Trip
  • Did Someone say Giant Unicorn Teddy?
  • Halloween
  • Dinner out

Customer Charter

Our conduct and commitment to all our customers

  • We will communicate with you in a way you understand.
  • We will provide services in the way you want us to.
  • We will always respond to enquiries by the end of the working day.
  • If were not right for you, we will help you find someone who is.
  • We will regularly check and monitor the service you are receiving to ensure that we are working to the highest possible standards.
  • We will invite your feedback to help us improve our services.
  • We will ensure that all or our staff are courteous, professional and respectful of your needs and confidentiality at all times.
  • We will deal with any issues or concerns raised quickly, sympathetically and professionally, with the least disruption to you.
  • We aim to answer the telephone within 3 rings when you call the office.

What we will do for you - How we will behave to the people we support

1.

We will answer your questions by the end of each day

2.

If you are not happy with our support we will help you find someone else to support you

3.

We will support you in the way you want

4.

We will check you are happy with your support

5.

We will ask you to tell us how to make your support better

6.

We will make sure the staff speak to you in a good way and know what is important to you

7.

We will keep your information safe

8.

We will help you with problems quickly and listen to what you tell us

9.

We will make changes you ask us to as quickly as we can

10.

We will make sure your voice is heard

Staff area

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Get in touch

  • Saphir House, 5 Jubilee Way Faversham Kent ME13 8GD
  • Telephone 03300 535919

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