January 2020

  • Pot Painting.jpg
  • Take Away Night.jpg
  • Outdoor BBQ.jpg
  • thumbnail_processed (16).jpg
  • Day Out
  • NW and GM having lunch at Bills.jpg
  • Pets at Home Trip
  • Macmillan Cake Sale
  • Gems
  • Cooking (1).jpg
  • Pets at Home Trip
  • Dinner out
  • more cooking (1).jpg
  • New Pet?
  • thumbnail_IMG_0022 (1).jpg
  • Disco
  • Wordsearch Art.jpg
  • Lunchtime.JPG
  • Lockdown BBQ.jpg
  • Recycling bottles into animals.JPG
  • DIY.jpg
  • Evening out
  • Take Away.jpg
  • Fun Day Of Doing Art.jpg
  • Off Shopping.JPG

February 2020

  • Fun Day Cooking.JPG
  • Disco
  • Off Shopping.JPG
  • NW and GM having lunch at Bills.jpg
  • Dog Walks.jpg
  • Good Take Away Night.jpg
  • WG baking cupcakes.jpg
  • thumbnail_processed (16).jpg
  • BBQ.jpg
  • Rain Wont Stop Us
  • Wordsearch Art.jpg
  • CS making pastry .jpg
  • Day Out
  • Bowling
  • Pride
  • Recycling bottles into animals 3.JPG
  • cooking (1).jpg
  • Enjoying the lovely Weather.jpg
  • Hair Cut.jpeg
  • Pets at Home Trip
  • thumbnail_IMG_0025.jpg
  • Macmillan Cake Sale
  • thumbnail_IMG_0031 (1).jpg
  • Stay Safe Everyone!.JPG
  • ND vegatables.jpg

Customer Charter

Our conduct and commitment to all our customers

  • We will communicate with you in a way you understand.
  • We will provide services in the way you want us to.
  • We will always respond to enquiries by the end of the working day.
  • If we’re not right for you, we will help you find someone who is.
  • We will regularly check and monitor the service you are receiving to ensure that we are working to the highest possible standards.
  • We will invite your feedback to help us improve our services.
  • We will ensure that all or our staff are courteous, professional and respectful of your needs and confidentiality at all times.
  • We will deal with any issues or concerns raised quickly, sympathetically and professionally, with the least disruption to you.
  • We aim to answer the telephone within 3 rings when you call the office.

What we will do for you - How we will behave to the people we support

1.

We will answer your questions by the end of each day

2.

If you are not happy with our support we will help you find someone else to support you

3.

We will support you in the way you want

4.

We will check you are happy with your support

5.

We will ask you to tell us how to make your support better

6.

We will make sure the staff speak to you in a good way and know what is important to you

7.

We will keep your information safe

8.

We will help you with problems quickly and listen to what you tell us

9.

We will make changes you ask us to as quickly as we can

10.

We will make sure your voice is heard

Staff area

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Get in touch

  • Saphir House, 5 Jubilee Way Faversham Kent ME13 8GD
  • Telephone 03300 535919

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